FICO® Platform – Action Capabilities
Fuse insights from human and machine intelligence into smarter decisions and hyper-personalized experiences.
Overview
Merge your human and artificial intelligence
At the heart of any intelligent system is the human intuition and know-how that guides the system to create meaningful business value and deliver an organization’s desired outcomes. FICO® Platform brings humans “into the loop” with AI-powered decision automation that executes intelligent processes in a trustworthy and transparent way.
What It Is
Automate decisions. Augment experiences.
- Author and execute complex business logic.
- Integrate omnichannel communications.
- Build intelligent applications and user experiences.
Operationalize intelligence
Integrate analytics, AI, and other data-driven insights into your day-to-day business decisions.Fine-tune strategies
Define policies, apply judgment, and control risk appetite to engage customers consistently with hyper-personalized treatments.Improve customer experiences
Fully automate customer management and communications to improve uptake, secure payments, resolve fraud, handle complaints, and address other servicing needs at scale.Remain agile
Empower business users with self-service tools to respond quickly to competitive threats, regulatory requirements, and market opportunities.
Capabilities
Decisions
Composition & Orchestration
User Interactions
Communication
Why FICO?
Despite heavy investments in analytics and machine learning, the majority of predictive models never make it to production.
So, where’s the disconnect? Organizations missing out on these critical opportunities are struggling to translate data insights into meaningful actions. To address this value leak, AI technology projects must be supported by business capabilities to operationalize these insights. As Thomas Edison said, “Vision without execution is hallucination.” That’s why FICO Platform works intentionally across the entire AI value chain. FICO Platform helps you operationalize AI and decision strategies in the real world across your entire organization, even for the most mission-critical scenarios.
