Critical steps to improving personalization at speed and scale - Spanish
Highlighting boardrooms’ collective blind spots
3 Ways Conversational AI Aids Collections & Customer Support
The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits
Scam Signal Solution from FICO and Jersey Telecom Wins Anti-Fraud Award
FICO® Customer Communications Service Scam Signal wins award at Credit & Collections Technology Awards; solution uses telephony signals to spot scams
New FICO Survey: German Consumers Demand Better Protection Against Online Scams
German consumers expect greater protection from their banks in the face of increasing real-time payments (RTP) and growing fraud activity
8 out of 10 Spanish Consumers Have Received Scam Attempts
More people are reporting losses in 2024 from real-time payments made to scammers, with 7% losing €5,000 or more
FICO Survey: Brits Call for Stronger Protection as One in Four Report Scam Losses
As real-time payments surge in the UK, FICO research reveals that 26% of consumers have reported losses to their bank
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
Next-Generation Enterprise Fraud Management
Future-proof your defenses and win the intelligence arms race
India's Digital Scam Epidemic: A Threat to its Financial Resilience
As digital transactions soar, Indian banks face a rising tide of scams. Learn how to stay ahead with smarter fraud prevention strategies.
What Is PSD3? 4 Ways It Impacts Fraud Prevention
Understand the impact of PSD3 and the key changes it creates for fraud prevention specialists
FICO and Jersey Telecom Collaborate to Tackle Authorised Push Payment Fraud
Innovative combination of telephony signals and card data delivers first real-time solution to spot scams with early pilot reducing the number of people scammed by 41%
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
Survey: Banks Face Regulatory Changes, Increased Liability for Scam Fraud
Banks face increasing scam liabilities worldwide as regulators change reimbursement requirements, while consumers signal willingness to complain to regulators and banks
Collections: Delivering Superior Customer Journeys with Conversational AI and Enhanced Self-Service 2025
FICO World 25 Session Presentation
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