Case Management

Debt recovery with a customer-centric approach.

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Solution Update

Debt Manager, PlacementsPlus, Placement Optimizer and Agency Network (previously known as FICO Network) are now owned by C&R Software. For further information please click here. To be redirected to the C&R Software website, please click here.


The better you understand your customer by having a 360˚ view of their assets and liabilities, the better you can tailor your interactions with them

Debt Recovery case management gives organizations the ability to group together a subset of a consumer’s accounts and treat them as a single unit. Increase the productivity of your recovery organization by using a hybrid approach that does not limit you to pursuing debt at a purely account consumer level, effectively tailoring action to the mix of product types a consumer may have in recovery.

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By avoiding the unnecessary repetition of actions on individual accounts, you can also improve the overall experience for your customers.
May 10, 2022 – May 13, 2022

FICO World 2022

It's time to mark your calendar for the most business-critical event of 2022! FICO World returns to Florida for our best event yet, exploring the future of analytics-powered decision management.

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Decision Management Platform

From the FICO Blog

Get the latest insights, solutions, and strategies for improving business results from the FICO experts and thought leaders.
October 31, 2019

Managing Economic Uncertainty with a Customer-centric Approach

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January 30, 2020

Translated, “Customer-Centric” Means “Circle the Wagons.” Or does it?

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July 30, 2014

Customer Centricity Success Story: Tackling Fraud

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Learn how FICO can help you manage cases through the debt recovery process and give you a 360 view of your clients.