Case Management

Debt recovery with a customer-centric approach.

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The better you understand your customer by having a 360˚ view of their assets and liabilities, the better you can tailor your interactions with them

Debt Recovery case management gives organizations the ability to group together a subset of a consumer’s accounts and treat them as a single unit. Increase the productivity of your recovery organization by using a hybrid approach that does not limit you to pursuing debt at a purely account consumer level, effectively tailoring action to the mix of product types a consumer may have in recovery.

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By avoiding the unnecessary repetition of actions on individual accounts, you can also improve the overall experience for your customers.
April 27, 2021 – April 29, 2021

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From the FICO Blog

Get the latest insights, solutions, and strategies for improving business results from the FICO experts and thought leaders.
October 31, 2019

Managing Economic Uncertainty with a Customer-centric Approach

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January 30, 2020

Translated, “Customer-Centric” Means “Circle the Wagons.” Or does it?

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July 30, 2014

Customer Centricity Success Story: Tackling Fraud

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Learn how FICO can help you manage cases through the debt recovery process and give you a 360 view of your clients.