Case Management
Debt recovery with a customer-centric approach.
Overview
The better you understand your customer by having a 360˚ view of their assets and liabilities, the better you can tailor your interactions with them
Debt Recovery case management gives organizations the ability to group together a subset of a consumer’s accounts and treat them as a single unit. Increase the productivity of your recovery organization by using a hybrid approach that does not limit you to pursuing debt at a purely account consumer level, effectively tailoring action to the mix of product types a consumer may have in recovery.
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Related resources
Gain fresh ideas and new strategies for making better business decisions with in-depth thought leadership, solution insights, and customer success stories.
Executive Brief
The Case for Case Management: Hot Topics Q & A
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Better integration: success in a constrained collections environment
Executive Brief
Better Analytics: Success in a constrained collections environment
White Paper
Better Collections Performance in a Time of Crisis
From the FICO Blog
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Learn how FICO can help you manage cases through the debt recovery process and give you a 360 view of your clients.