Early and Late Stage Case Management

You aspire to:

• Identify customers who need and want assistance, then connect them with collections agents trained to help and provide palatable repayment arrangements or settlement offers.
• Make the most of your agents' time — and keep them engaged in meaningful work that boosts employee morale and retention.
• Leverage automated channels to drive self-service resolution for accounts that can be cured without live agents.
• Segment accounts quickly that can't or won't cure (including fraudulent accounts), then pass them along to recovery.