Early and late-stage collections is an exercise in resource management.
You aspire to:
- Identify customers who need and want assistance, then connect them with collections agents trained to help and provide palatable repayment arrangements or settlement offers.
- Make the most of your agents' time — and keep them engaged in meaningful work that boosts employee morale and retention.
- Leverage automated channels to drive self-service resolution for accounts that can be cured without live agents.
- Segment accounts quickly that can't or won't cure (including fraudulent accounts), then pass them along to recovery.
FICO Debt Manager™ Solution has been an ideal solution for our business, and FICO has been a great partner every step of the way.
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