Early and Late Stage Case Management
Help customers get back on track. Boost agent morale while reducing costs in your debt collection management process.
Overview
Early and late-stage collections is an exercise in resource management.
You aspire to:
- Identify customers who need and want assistance, then connect them with collections agents trained to help and provide palatable repayment arrangements or settlement offers.
- Make the most of your agents' time — and keep them engaged in meaningful work that boosts employee morale and retention.
- Leverage automated channels to drive self-service resolution for accounts that can be cured without live agents.
- Segment accounts quickly that can't or won't cure (including fraudulent accounts), then pass them along to recovery.
FICO Debt Manager™ Solution has been an ideal solution for our business, and FICO has been a great partner every step of the way.
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Related products
Learn more about how FICO solutions can drive better decisions and better results for your customers and your organization.
FICO® Debt Manager™
Boost collection revenue and capability — compliantly.
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Confidently make the right customer relationship decisions.
FICO® PlacementsPlus® Service
Improve collections account placement efficiencies using the right methodology and technology.
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Contact Us
Contact us to learn more about we can help you with early and late stage collection case management.