Early and Late Stage Case Management

Help customers get back on track. Boost agent morale while reducing costs in your debt collection management process.

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Early and late-stage collections is an exercise in resource management.

You aspire to:

  • Identify customers who need and want assistance, then connect them with collections agents trained to help and provide palatable repayment arrangements or settlement offers.
  • Make the most of your agents' time — and keep them engaged in meaningful work that boosts employee morale and retention.
  • Leverage automated channels to drive self-service resolution for accounts that can be cured without live agents.
  • Segment accounts quickly that can't or won't cure (including fraudulent accounts), then pass them along to recovery.
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FICO Debt Manager™ Solution has been an ideal solution for our business, and FICO has been a great partner every step of the way.

James Edwards, Enterprise Architect
Cabot Financial Management, Kent, UK
May 18, 2021 – May 20, 2021

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From the Blog

Get the latest insights, solutions, and strategies for improving business results from the FICO experts and thought leaders.
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Debt Collection and COVID-19: Assessing Affordability

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July 06, 2020

8 Success Tips for Debt Collection in the Pandemic

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Contact Us

Contact us to learn more about we can help you with early and late stage collection case management.