Early and Late Stage Case Management

Help customers get back on track. Boost agent morale while reducing costs in your debt collection management process.

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Solution Update

Debt Manager, PlacementsPlus, Placement Optimizer and Agency Network (previously known as FICO Network) are now owned by C&R Software. For further information please click here. To be redirected to the C&R Software website, please click here.

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Early and late-stage collections is an exercise in resource management.

You aspire to:

  • Identify customers who need and want assistance, then connect them with collections agents trained to help and provide palatable repayment arrangements or settlement offers.
  • Make the most of your agents' time — and keep them engaged in meaningful work that boosts employee morale and retention.
  • Leverage automated channels to drive self-service resolution for accounts that can be cured without live agents.
  • Segment accounts quickly that can't or won't cure (including fraudulent accounts), then pass them along to recovery.
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FICO Debt Manager™ Solution has been an ideal solution for our business, and FICO has been a great partner every step of the way.

James Edwards, Enterprise Architect
Cabot Financial Management, Kent, UK
May 10, 2022 – May 13, 2022

FICO World 2022

It's time to mark your calendar for the most business-critical event of 2022! FICO World returns to Florida for our best event yet, exploring the future of analytics-powered decision management.

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Decision Management Platform

From the Blog

Get the latest insights, solutions, and strategies for improving business results from the FICO experts and thought leaders.
May 29, 2020

Debt Collection and COVID-19: Assessing Affordability

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October 28, 2019

Creative Ways to Help Vulnerable Customers

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July 06, 2020

8 Success Tips for Debt Collection in the Pandemic

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Contact Us

Contact us to learn more about we can help you with early and late stage collection case management.