In-House Collections for Telecommunications

In-House Collections for Telecommunications

Drive collection results with multi-channel engagement powered by analytics.

Overview

Deeply understanding your customers and identifying valuable at-risk scenarios allows service providers to take a highly segmented approach to the collections customer experience. This empowers you to efficiently leverage your resources, reduce churn and increase collection dollars.

Today's consumers use their mobile devices more than ever before, yet many service providers are not yet taking full advantage of multi-channel and digital customer engagement for their collection and recovery efforts. To move your business to the next level, FICO can help you power these automated communications with analytics to deliver the right message to the right customer at the right time.  

This approach helps avoid many awkward and manual contact center interactions on the phone and shift your channel mix to cost effective self service.

  • Improve agent productivity for debt management with a system of record and context sensitive guidance designed for collection best practices.
  • Leverage automated voice, text (SMS), email and mobile app notifications to promote self-service.
  • Take advantage of FICO's leading optimization capabilities to create highly targeted segments that can not only predict customer behavior but prescribe specific treatments that will improve your business outcomes.
  • Identify and retain valuable at-risk customers to reduce churn and cost-effectively improve the customer experience.

Resources

Making Smarter Telecom Decisions Across the Organization with FICO® Strategy Director

The telecommunications industry is in a continual state of change. Providers must manage regulations and ever-changing consumer desires, and maintain a massive technology infrastructure. The pressure of managing voluntary and involuntary c...

FICO® Customer Communication Services for Collections

What your customers experience when their account is past due is as important as what they experienced when you first booked them. There are many reasons why valuable customers fall behind on payments. The common denominator is that everyo...

Better Analytics: Success in a constrained collections environment

Based the recent Aite Report white paper commissioned by FICO, “Beyond the Call Center: Emerging Strategies for Collecting Consumer Debt,” this is one of three executive briefs that speaks to the biggest strategic trends in debt collection...

The Customer Journey to Decision Optimization

Decision Optimization can accelerate success by helping organizations develop decision-making approaches that better meet their goals and objectives. Being able to rapidly and effectively execute a decision strategy, monitor its effectiven...