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Deeply understanding your customers and identifying valuable at-risk scenarios allows service providers to take a highly segmented approach to the collections customer experience. This empowers you to efficiently leverage your resources, reduce churn and increase collection dollars.
Today's consumers use their mobile devices more than ever before, yet many service providers are not yet taking full advantage of multi-channel and digital customer engagement for their collection and recovery efforts. To move your business to the next level, FICO can help you power these automated communications with analytics to deliver the right message to the right customer at the right time.
This approach helps avoid many awkward and manual contact center interactions on the phone and shift your channel mix to cost effective self service.
We want to help you future proof the next step in your organization’s journey by sharing the lessons FICO experts have learned about building resiliency during tumultuous times. Register below to gain access to our virtual event series.
From April 20 through May 28, FICO will host a series of live webinars sharing best practices and strategies for resiliency in your organization. The topics fall within six tracks including adaptability, digital customer engagement, risk management, operational efficiency, building trust and protecting customers.
The telecommunications industry is in a continual state of change. Providers must manage regulations and ever-changing consumer desires, and maintain a massive technology infrastructure. The pressure of managing voluntary and involuntary c...
What your customers experience when their account is past due is as important as what they experienced when you first booked them. There are many reasons why valuable customers fall behind on payments. The common denominator is that everyo...
Decision Optimization can accelerate success by helping organizations develop decision-making approaches that better meet their goals and objectives. Being able to rapidly and effectively execute a decision strategy, monitor its effectiven...
Modern decision management projects are highly complex, involving interactions between process management, user interfaces, and automated decisionmaking. Project success depends on having a clear and complete set of functional requirements...