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Deeply understanding your customers and identifying valuable at-risk scenarios allows service providers to take a highly segmented approach to the collections customer experience. This empowers you to efficiently leverage your resources, reduce churn and increase collection dollars.
Today's consumers use their mobile devices more than ever before, yet many service providers are not yet taking full advantage of multi-channel and digital customer engagement for their collection and recovery efforts. To move your business to the next level, FICO can help you power these automated communications with analytics to deliver the right message to the right customer at the right time.
This approach helps avoid many awkward and manual contact center interactions on the phone and shift your channel mix to cost effective self service.
The telecommunications industry is in a continual state of change. Providers must manage regulations and ever-changing consumer desires, and maintain a massive technology infrastructure. The pressure of managing voluntary and involuntary c...
The Government of Canada has taken significant actions to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak including financial support, loans and access to credit for small and medium businesses. The go...
Based the recent Aite Report white paper commissioned by FICO, “Beyond the Call Center: Emerging Strategies for Collecting Consumer Debt,” this is one of three executive briefs that speaks to the biggest strategic trends in debt collection...
Decision Optimization can accelerate success by helping organizations develop decision-making approaches that better meet their goals and objectives. Being able to rapidly and effectively execute a decision strategy, monitor its effectiven...