Cloud Operations

Provisioning, maintaining, and securing your cloud solution.

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How FICO Runs the Cloud


FICO has a dedicated team of industry cloud security experts who proactively monitor the FICO® Analytic Cloud and support our clients from our state-of-the-art Global Operations Center. We provide 24/7/365 protection against any potential service degradations as well as a dedicated client-facing team that delivers the highest levels of customer support.

You can rest assured knowing that security and data privacy are integral throughout our innovative operational cloud service delivery procedures and that stringent measures on encryption, monitoring, access controls, and processes are in place that adhere to the ITIL cloud operational disciplines.

For more a more detailed overview of the FICO approach to security, please download our “Secure by Design” whitepaper.

For a complete list of policies, procedures and other information security related documentation, please contact your Client Partner for more information or email us to engage with our Security and Cloud Operations teams.