Coping with COVID: Digital Transformation is More Important Now Than Ever
The COVID-19 pandemic forced a lot of changes. But there are far more changes ahead for those facing digital transformation challenges.
Bill Waid
Bill Waid is chief product and technology officer for FICO. In this role, he drives development of FICO Platform, which provides the ideal decisioning foundation companies need to successfully achieve digital transformation. Bill previously was general manager for Decision Management Systems at FICO, helping firms adopt analytics, decisioning and optimization solutions that identify and take action on unique, predictive insights, in real-time. Bill joined FICO in 2002 to lead the formation of the decision management business, now one of FICO’s largest and fast-growing offerings, serving thousands of customers in a wide range of industries across the globe. Bill began his career as an engineer for Neuron Data and Blaze Software. He holds a civil engineering degree from Lehigh University.
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Closing the Case for Customer Centricity & Digital Transformation
Achieving true customer centricity and digital transformation is much more likely when you’ve learned how to gather, and then connect, all the digital clues
Digital Decisioning Platforms: Your Secret for Transformational Success
“FICO leaves no decisioning stone unturned. There are no holes to poke in FICO Decision Management Suite.” - Forrester
How to Win Fans and Influence Profits: Using Digital Transformation to Achieve Hyper-Personalization
The trillion-plus dollars being spent on digital transformation really hinges on the ability to offer personalization
The 2500-Year-Old, $900 Billion Lesson Haunting Digital Transformation
Despite spending more than a trillion dollars, 70% of corporate Digital Transformation projects are coming up short
Crossing the COVID-19 Chasm (in Days, Not Months)
Getting back to business quickly when disruption strikes
Translated, “Customer-Centric” Means “Circle the Wagons.” Or does it?
In digital transformation, customer centricity offers both important defensive and offensive capabilities
Are You a Digital Disruptor or Disruptee?
Preview of January 21 Webinar on Digital Transformation
Do You Realize What Business You’re Really In?
As Digital Disruption complicates financial services firms’ best-laid customer centricity and decisioning plans, it is easy to lose sight of long-term business strategies.
ICYMI: Watching the Platform Become a Launch Pad at FICO World 2019
The Platform has really grown as the launch pad that is rocketing entire companies to new levels of technical and business heights.
Disruption and Transformation: Opposite Sides of the Same Coin
One company’s digital transformation is everyone else’s digital disruption
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