FICO World Presentation
The acceleration of digital transformation has increased customer engagement with their financial organization. Customer communication often includes contact centers and many times the customer is left with a less than stellar experience with the service they received.
Combine the poor customer experience with attacks by fraudsters who frequently use contact centers to commit cross-channel fraud and a perfect storm is created - one that could leave your bank with fewer customers and more fraud.
Join us to learn how to leverage a true digital customer interaction across the entire fraud lifecycle. We'll also walk through a client example of how they enhanced their customer engagement within the fraud claims and recovery lifecycle, leveraging the same communications framework. In this session, discover how to:
- Utilize a common customer communications framework across the entire fraud lifecycle
- Connect your customer engagement strategies across the customer journey
- Enhance the customer engagement experience without the need to increase headcount
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