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Why leave untapped revenue opportunities in credit and deposit portfolios?
FICO® Strategy Director for Retail Banking helps you make smarter decisions related to collections, marketing, authorizations, overdraft management, pricing, pay/no pay, fee waiver and deposit holds. This translates into higher profitability, faster compliant decisions and improved customer loyalty.
It's a competitive market for retail banks, and always has been. What's different today are the advantages Strategy Director offers that give you a competitive edge, including easy-to-use tools to proactively manage consumer accounts that increase revenue, decrease risk and improve customer retention. Best of all, it can be implemented easily and affordably on-premises or in the cloud.
Limit exposure and losses
Determine, based on risk and past behavior, whether to increase or decrease credit and/or cash limits at the account or customer level. Calculate and set overdraft limits, and combine those strategies with pre-approved Pay/No Pay decisions to control potential losses.
Improve customer satisfaction & reduce attrition
The perception of high fees is a top reason that consumers switch banks. Build the right framework for fee waiver decisions to take the right actions, to retain your best customers.
Tackle regulatory compliance
Help ensure compliance by more effectively managing both credit (collections, credit limit) and deposit decisions (holds & overdrafts), with a clear audit trail.
Strategy Director leverages the Decision Flow methodology from the core of FICO® TRIAD® Customer Manager, so business users quickly build strategies using four key components:
Collections for both delinquent and over-limit collections at the account or customer level. Accelerate collections on higher-risk accounts, while allowing lower-risk accounts time to self-correct.
Pricing can be based on risk/revenue assessment, and pricing elements can be adjusted based on customer behavior.
Reissue uses risk to manage and automate the account renewal or card reissue process to reduce credit and operational losses.
Credit Line Calculation controls credit and cash line decisions at the account or customer level, based on risk and history. Accurate controls improve revenue, decrease costs, lower expenses and help keep your best customers.
Authorizations to make fast real-time decisions, increase revenue and improve customer satisfaction by minimizing manual interventions required in point-of-sale transactions.
Marketing increases analytically driven cross-sell capabilities to make the right offer to the right person, improving customer relations and retention.
Overdraft Limit Management calculates and sets overdraft limits and pre-approval of pay/no pay decisions. This controls risk from poor-performing accounts while protecting relationships with your best customers.
Fee Waiver Assignment defines a fee waiver category for each type of bank fee — overdraft, late payment, NSF returned item and 16 other defined fee types. Each category can be assigned a different proactive or retroactive response, such as no waiver, partial waiver or full waiver.
Deposit Pricing effectively manages liquid and term deposit pricing in any rate environment by using deposit pricing optimization rules to balance margins with portfolio growth. Matching the right rate for the right product to the right customer can result in delivering 2-5 basis points in lower rates paid.
When you book a new account is when your audition — for a key supporting role in your customer’s life — really begins. How well you manage your customer’s accounts and experience from now on will determine if you lose them to a competitor ...
FICO® Strategy Director for Retail Banking gives financial institutions easy-to-use tools to proactively manage their consumer accounts to increase revenue, decrease risk and improve customer retention. Using FICO’s industry-leading method...
Build a solution that would allow business users to define, design, maintain and control the entire decision-flow process.
Retail banks often neglect deposit account management and could be missing out on higher profits and improved customer satisfaction because they aren’t taking the right analytic approach to the challenges they face. For many institutions, ...