Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
FICO Recognized as a Leader in 2025 AI Decisioning Platforms Report by Independent Research Firm
FICO® Platform received the highest score in current offering among 15 AI Decisioning Platform providers evaluated
Using SMS, RCS and WhatsApp in Omni-Channel Communications
Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels
Octane Earns a 2025 FICO Decision Award; Responsibly Expands Credit Access with FICO Auto Score 10
Fintech company uses FICO® Auto Score 10 to help grow originations by 36% and responsibly expand credit access in the recreational market, including Powersports, RV, and Outdoor Power Equipment
FICO Survey Finds 90% of Canadians Value Customer Experience Over Products and Services
Customer experience plays an important role in a customer’s financial decision making, including time commitment and loyalty
Bradesco Stops Fraud with AI on FICO Platform, 1B Monthly Transactions, Double the Approval Speed
Brazilian banking giant modernizes fraud detection and digital account opening, securing real-time transaction monitoring and seamless customer onboarding
Santander US Auto Business Wins 2025 FICO Decisions Award for Machine Learning Credit Risk Analysis
Santander uses FICO Platform to offer financing solutions across a wide range of credit profiles
Automated Collections Strategy for Telecommunications
Transform Telco Collections through Automation Strategies for Improved Performance and Customer Relations
Best Practices for Telco Collections Strategy Design
Leveraging Data, Tools, and Analytic Methodology to Ensure Effective Collection Strategies
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
Fujitsu and FICO Partner to Accelerate Digital Transformation in Financial Services
Financial services firms in Japan to gain enhanced decisioning and risk management capabilities through FICO solutions
The Impact of Regulation on Collections and Customer Care
This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment
Modernize your collections strategy with an AI-powered, customer-centric strategy
Reduce risk, boost outcomes, and build lasting customer relationships with AI-powered segmentation, personalization, and omni-channel engagement.
Collection Strategies: Best Practices for the Digital Age
Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships
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