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FICO UK Credit Market Report November 2020 New Data Raises Concerns About Post-Christmas Payments as Consumers Raise Card Spending

November 2020 data on UK credit cards reveals consumer spending almost the same as 2019 whilst missed payments creep up
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FICO Data: UK Consumers Struggled to Reach Lenders About Payment Problems in Pandemic

New FICO research reveals that 1 in 10 UK borrowers found it hard to get assistance during the first phase of the pandemic; financial service providers need to be better equipped to offer support as extension of payment holidays come into force this week
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GI Geldinstitute: Digital Collections Trends - German

Roundtable discussion of digital collections trends in Germany
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FICO Announces New Virtual Event, “Taking Control: Digital Transformation in the New Normal”

Virtual, interactive sessions share insights and recommendations for taking control of the “new normal” to create conditions to thrive and grow
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Dock Stops Over USD$32m a Month in Fraud Using FICO Technology

Dock has partnered with FICO to provide its clients with a pay-as-you-go solution for fraud prevention to protect their operations and take the user experience to the next level.
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Cox Communications: Hyper-personalized & humanized digital transactions drive self service increase 2023

Increasing customer self-service payments, while reducing costs and call center transactions that saves millions every year is impressive by any standard.
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Getting it right: The three keys to maximizing digital collections 2023

When combined, these three elements allow organizations to quickly learn from new strategies in order to attain continual improvement.
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Customer-centric decisioning should be at the center of your collections strategy — especially now 2023

What does it mean to do customer-centric decisioning?
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A fresh perspective: Collections and recovery in the digital age 2023

No matter what stage of the collections lifecycle your customer falls in, there are some fundamentals that must be part of your collections solution.
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Prescriptive Analytics for Collection Communications

Q&A for telecommunications
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2023 Trends Report

Top five trends redefining banking today
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Collections Strategies In A COVID-19 Shaped World

FICO expert explores applicable learnings from 2008 financial crash
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FICO Solution Helps Firms Manage Deluge of Payment Holiday Requests due to COVID-19

Digital scenarios in FICO® Customer Communication Services enable automated approval of payment holiday requests for understaffed teams
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6 Tips for Debt Collection During the Household Income Squeeze

From identifying vulnerable customers to storing the right data, here are best practices for debt collection during the ongoing squeeze on household incomes
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Why rely on guesswork when you can have certainty with optimization?

Six top-performing clients outline how they’re letting prescriptive analytics do the work
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