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Powering customer management decisions for financial services
2024 Bank Customer Experience Survey: Spain
Insights into Spanish customer behaviors, preferences, and experiences with banks
FICO UK Credit Card Market Report: January 2024
Consumer spending and payments followed typical seasonal patterns for the start of the new year
2024 Bank Customer Experience Survey: Colombia
Insights into Colombian customer behaviors, preferences, and experiences with banks
2024 Bank Customer Experience Survey: Mexico
Insights into Mexican customer behaviors, preferences, and experiences with banks
FICO UK Credit Card Market Report: December 2023
High prices lead to highest average credit card spend and balances since FICO records began.
2024 Bank Customer Experience Survey: Canada
Insights into Canadian customer behaviors, preferences, and experiences with banks
FICO UK Credit Card Market Report: November 2023
Financial squeeze on households illustrated by fall in payments to balance while spending followed usual pre-Christmas upward trend
UK Card Payment Trends: Delinquencies Still Climbing
FICO UK Credit Report for August 2024 shows familiar card payment trends, but late payments are still higher than 2023
Digital Collections: 7 Things that can make you have more success - Portuguese
Digital collections are not a new concept, but they have taken on additional relevance in the current economic environment. Here are some tips for success.
Digital Collections: 7 Things that can make you have more success - Spanish
Digital collections are not a new concept, but they have taken on additional relevance in the current economic environment. Here are some tips for success.
FICO UK Credit Card Market Report: October 2023
Sales and cash spend fall before the usual Christmas upturn, although inflation means spending higher than the same period in 2022
Digital Debt Collection and Early Collections - Portuguese
Enhancing Debt Collection with Digital Strategies: From Risk-Based Segmentation to Agile Customer Engagement
Digital Debt Collection and Early Collections - Spanish
Enhancing Debt Collection with Digital Strategies: From Risk-Based Segmentation to Agile Customer Engagement
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