Support
FICO Support is committed to providing accurate and professional technical service for FICO software solutions.
General Support
Global Support Center
Our Global Support Center is available 24 hours a day, 7 days a week to provide support to clients with an active maintenance contract for their FICO Solutions.
All Severity 1 and Severity 2 production down issues must be submitted by telephone. For other severity issues, the preferred channel is our Online Support portal where clients can submit, review and update their cases. In addition, the portal offers knowledge article suggestions while submitting a case and access to all knowledge articles for review. Alternatively, cases may be submitted by sending an email to our global Support Center at support@fico.com.
Online:
Product Support Email:
North America
Telephone: +1-877-4FI-SUPP
(+1-877-434-7877)
South America
Telephone: +1-651-765-3550
Brazil (toll free): 0800-761-1942
Argentina (toll free): 0800-666-1817
Chile (toll free): 800-914-312
Colombia (toll free): 01800-518-2920
Mexico (toll free): 800-681-8035
Peru (toll free): 0800-78723
Dominican Republic (toll free): 1 (829) 200-1125
Costa Rica (toll free): 0800-542-5583
Europe, Middle East, Africa
Telephone: +44-208-164-1020
UK (toll free): 0800-0152-153
South Africa (toll free): 0800-996-153
Asia, Australia
Telephone: +1-651-765-3550
China: 400-120-4028
Japan: 81-3-4590-7149
Korea: (toll free) 080-870-1614
Australia (toll free): 1-800-119-341
New Zealand (toll free) : 0800-854-779
India: +91 8071 279 212
India (toll free) 1-800-309-6255
Singapore: +65-6994-2972
Philippines: +63-2-8-271-1794
Malaysia: 60 3-9212-1687
Thailand: (toll free) +66 1800-014-702
Indonesia: (toll free) 0800-1504018
myFICO Support
Consumer Inquiries: 1-800-319-4433
Online: myFICO Support Center
Other FICO offerings
FICO® ScoreSupport
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at: scoresupport@fico.com.
Credit Bureau Scores Products
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at: scoresupport@fico.com.
*Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.