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Video: Compliant and Customer-Focused Collections

With the growth in regulation, there’s more pressure than ever on agents to handle debtor communications right. And sometimes, the best way to speak to an overdue consumer is not at all.

In this brief FICO Spotlight video, AJ Travagline, senior director in collections management at FICO, says that automation and self-service channels are the answer to consistent and compliant communications.

To learn more, visit the collections compliance section of our website.

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