FICO Decision Awards

The FICO Decision Awards recognize organizations around the world that are achieving outstanding business results using FICO technology to grow their business, manage risk and reduce costs. 

Have you transformed the way your organization makes decisions? We'd love to hear your story.

Application deadline: September 17, 2026. 
Winners notified: February 2027.

Contacts: 
Saxon Shirley
saxonshirley@fico.com
+65 9171 0965
Press@fico.com 

View the winners of the 2026 Decision Awards

What achievements do the awards recognize?

The 2027 program features a refreshed line-up of award categories that better reflects how organizations are using AI, analytics and decision management to drive innovation and business value.

Eight awards will be given in 2027:

• AI & Analytics: Presented to an organization that has achieved outstanding business results using FICO AI, machine learning or optimization technologies. 
• Digital Transformation: Presented to an organization that has achieved outstanding business results through the successful transformation of a business unit or function using a cloud-based FICO solution, replacing legacy systems and manual processes.
• Customer Lifecycle: Presented to an organization that has achieved outstanding results at any stage of the customer lifecycle using FICO analytics and decision management software, to acquire and onboard customers, improve customer financial health, deepen customer relationships, and increase long-term customer value and retention.
• Decision Management Innovation: Presented to an organization that has solved complex business challenges or transformed decision making, using FICO decision management technology.
• Fraud & Scam Defense: Presented to an organization that has achieved outstanding results in detecting, preventing or investigating fraud and reducing associated losses and operational costs using FICO solutions.
• Financial Inclusion & Empowerment: Presented to an organization that has achieved outstanding results in expanding access to financial services, improving financial wellbeing, or empowering consumers to make better financial decisions using FICO solutions.
• Pioneer Award: Presented to an organization that has demonstrated an innovative way to solve a business challenge using a new technology, approach or business process.
• Industry Vanguard Award: Presented to an organization that has used FICO analytics and decision management technology in a way that is significant to their industry. 
   

Who can submit a nomination?

We encourage all FICO clients to submit an application. Benefits do not have to have been achieved in a specific calendar year as long as they have not previously been entered into the awards.

Why Enter?

The awards recognize you for your accomplishments within your own organization, with your business leaders and industry peers. 

Winners receive:

• Recognition at FICO World before customers, partners and industry leaders
• Two complimentary conference passes to FICO World per company 
• A custom-engraved FICO Decision Award trophy
• Publicity from a news release or blog announcing your win and results
• Additional opportunities to extend the impact of their recognition by sharing their success story through FICO thought leadership, media engagement, FICO World interviews, video case studies and social media. 

How are winners selected?

The credibility of the FICO Decision Awards is built on an independent judging process. Every submission is evaluated by a panel of respected industry leaders with deep expertise across banking, financial services, technology and analytics.

An independent panel of judges will evaluate submissions based on the following criteria:

• Measurable improvement in key metrics 
• Demonstrated use of best practices 
• Project scale, depth and breadth 
• Innovative uses of technology 

Get Inspired!

Want to read and watch the stories of the 2026 winners?

Click on the links below 

• AI, Machine Learning & Optimization – Erste Group (release) & Inditex (tie)
• Cloud Deployment - Banco Santa Cruz (release)
• Customer Onboarding & Management – T-Mobile (release + video) & Banco Atlántida (release) (tie)
• Debt Management – Absa (release + video)
• Decision Management Innovation – Bradesco (release)
• ESG Champion – AFRY (release) 
• Financial Inclusion – Grab Finance (release) & NFCC (release)
• Fraud Management – Santander Brazil & Barclays (tie)
• Pioneer Award – BNZ (video) 
• FICO Industry Vanguard - TSYS (video) & Compeer Financial (release + video) & SentiLink (release) (tie)

Additional questions?

For questions regarding the FICO Decision Awards and online application, please contact Saxon Shirley at saxonshirley@fico.com. 

About your application

The information you provide on your application will be used by the judges to determine the winners. 

By entering, you agree that FICO can issue a news release based on the information in your application. Winning companies will have the opportunity to review and approve their news release.

If you need assistance writing your application, FICO can help. Please contact Saxon Shirley (saxonshirley@fico.com)

Sample news releases from past winners:

T-Mobile Delivers Faster, More Reliable Customer Onboarding with FICO Platform

Grab Finance Expands Credit Access Across Southeast Asia Using FICO Platform, Delivering 22 Workflows in Six Countries

Nationwide Speeds Up Credit Decisioning by 50% with FICO Platform

Bradesco Stops Fraud with AI on FICO Platform, 1B Monthly Transactions, Double the Approval Speed

HSBC Achieves 15% Uplift in Monthly Card Spend Using FICO's AI-Powered Optimization

Trust Bank Onboards Over 450,000 Customers in Five Months, Utilizing FICO Platform to Support Customer Onboarding

Dock Stops Over USD$50m a Month in Fraud for its Customers Using FICO Technology 

Mexico’s Traxión Will Save 1,580 Metric Tons of Emissions and USD2.5M in Costs Once Transport Operations Are Fully Optimized Using FICO Platform

Boeing Team Creates Complex COVID-19 Nurse Schedule in a Week using FICO Optimization

Care by Volvo Approves Applications in Seconds Using Cloud-Hosted FICO Platform

By entering, you agree that FICO can issue a news release or blog based on the information in your application. Winning companies will have the opportunity to review and approve their news release.

If you need assistance writing your application, FICO can help. Please contact Saxon Shirley (saxonshirley@fico.com) 

Thank you for your submission!