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Telecommunications

Telecommunications

Drive business performance across the organization with advanced analytics and optimization.

Overview

Decision Modeler | August 4-7, 2020
August 4, 2020

Decision Modeler | August 4-7, 2020

This course is aimed at developers and rule writers.  The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.

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Decision Modeler | August 18-21, 2020
August 18, 2020

Decision Modeler | August 18-21, 2020

This course is aimed at developers and rule writers.  The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.

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Canada: Addressing the Debt Cliff
August 19, 2020

Canada: Addressing the Debt Cliff

Time: 10am PST/ 12pm CST / 1 PM ET

The Government of Canada has taken significant actions to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak including financial support, loans and access to credit for small and medium businesses. The government has provided long-term stable funding to banks and mortgage lenders for continued lending to Canadian consumers and businesses, increased eligibility for student grants and broadened financial assistance across multiple sectors.

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Debt Management 2020 - Customer Engagement
August 25, 2020

Debt Management 2020 - Customer Engagement

Time: 11 am UK BST

Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.

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Collections and Churn Strategies to Weather the Pandemic and Beyond
August 25, 2020

Collections and Churn Strategies to Weather the Pandemic and Beyond

11AM PDT | 2PM EDT

Please join industry experts from T-Mobile, Comcast and Cox as we explore Collections and Churn strategies to help you weather the pandemic and beyond.

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Debt Management 2020 – Affordability
August 27, 2020

Debt Management 2020 – Affordability

Time: 11 am UK BST

Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information — but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.

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Debt Management 2020 - Decision Optimisation
September 2, 2020

Debt Management 2020 - Decision Optimisation

Time: 2:00 pm UK BST

On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activities on relevant customers, and a higher degree of automation when treating medium- and low-risk customers. Customers in financial stress require payment plan changes that balance affordability with risk considerations, and most importantly, are sustainable and do not break after a couple of instalments.

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Improving Customer Experience Whilst Protecting Against Identity Fraud
September 8, 2020

Improving Customer Experience Whilst Protecting Against Identity Fraud

11 am UK BST | 12 Noon CEST
Customers are increasingly going digital. The pandemic is likely to accelerate this shift. So how can identity proofing and authentication protect your organisation and keep your customers happy and safe?

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Improve Your Financial Crime Detection with Siron® 19 and Alert and Case Manager
September 10, 2020

Improve Your Financial Crime Detection with Siron® 19 and Alert and Case Manager

Time: 02:00 PM CEST/01:00 UK BST
Complimentary Webinar
60 Minutes

Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release — innovations that improve detection, reduce false-positives and speed up case management processes.

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Blaze Advisor Fundamentals for Java Developers | September 22-25, 2020
September 22, 2020

Blaze Advisor Fundamentals for Java Developers | September 22-25, 2020

This two-part course provides a foundation for developing a Blaze Advisor system-enabled application. Part 1 is for both Business Analysts and Developers who maintain rules in the RMA.  Part 2 is for Developers who need to understand the SRL generated by the RMA.  Students are introduced to rule authoring, Structured Rule Language (SRL), testing, RMA generation, lifecycle management in the RMA, and rule project deployment.

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Blaze Advisor Fundamentals for Java Developers | September 22-25, 2020
September 22, 2020

Blaze Advisor Fundamentals for Java Developers | September 22-25, 2020

This two-part course provides a foundation for developing a Blaze Advisor system-enabled application. Part 1 is for both Business Analysts and Developers who maintain rules in the RMA.  Part 2 is for Developers who need to understand the SRL generated by the RMA.  Students are introduced to rule authoring, Structured Rule Language (SRL), testing, RMA generation, lifecycle management in the RMA, and rule project deployment.

Join Us
Decision Modeler | October 20-23, 2020
October 20, 2020

Decision Modeler | October 20-23, 2020

This course is aimed at developers and rule writers.  The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.

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FICO Xpress Fundamentals with Xpress Insight | October 20-23, 2020
October 20, 2020

FICO Xpress Fundamentals with Xpress Insight | October 20-23, 2020

This course familiarizes attendees with optimization models and techniques, and the terminology used to describe them. Participants gain an understanding of the Xpress suite, the Mosel modeling and programming language, and Xpress Workbench. Through a series of projects illustrating applications of the LP and MIP methods, students learn to implement optimization models using Xpress Optimization Suite.

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Decision Modeler | October 27-30, 2020
October 27, 2020

Decision Modeler | October 27-30, 2020

This course is aimed at developers and rule writers.  The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.

Join Us
Blaze Advisor Fundamentals for Java Developers | November 17-20, 2020
November 17, 2020

Blaze Advisor Fundamentals for Java Developers | November 17-20, 2020

This two-part course provides a foundation for developing a Blaze Advisor system-enabled application. Part 1 is for both Business Analysts and Developers who maintain rules in the RMA.  Part 2 is for Developers who need to understand the SRL generated by the RMA.  Students are introduced to rule authoring, Structured Rule Language (SRL), testing, RMA generation, lifecycle management in the RMA, and rule project deployment.

Join Us
Decision Modeler | December 1-4, 2020
December 1, 2020

Decision Modeler | December 1-4, 2020

This course is aimed at developers and rule writers.  The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.

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Decision Modeler | December 15-18, 2020
December 15, 2020

Decision Modeler | December 15-18, 2020

This course is aimed at developers and rule writers.  The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.

Join Us
Globe Telecom Reduces Churn and Account Delinquency with Multi-Channel Customer Engagement

Globe Telecom Reduces Churn and Account Delinquency with Multi-Channel Customer Engagement

Globe Telecom is a major telecom provider in the Philippines serving some 50 million mobile subscribers, 3.5 million broadband customers and 860,000 landline customers.

Case Study