Telecommunications

Telecommunications

Drive business performance across the organization with advanced analytics and optimization.

Overview

The telecommunications industry has grown and evolved dramatically since its inception. Like most markets with explosive growth, it comes with both challenges and opportunities.

FICO provides a suite of telecom solutions and expertise in credit risk and beyond that enable you to drive profits in this saturated market, identify and retain valuable at-risk customers to increase customer lifetime value, and reduce churn — all while staying agile in the face of shifting consumer preferences and regulations. This approach leverages predictive analytics, dynamic rules, optimization, and personalized customer engagement all available on an execution platform that is available in your choice of cloud or on-premises deployments.

In this age of digital customer experience, customers can easily compare prices, equipment offerings, and promotions across competitors and quickly switch providers. It has never been more important to have real-time customer insights and the ability to take this knowledge and make it operational through great decisions across the customer journey.

  • Compete more aggressively with analytics. FICO has world-leading optimization, prescriptive analytic, machine learning and scoring capabilities that can take your company to the next level.
  • Increase Average Revenue Per User (ARPU). Drive profits with personalized and proactive offers, risk-informed marketing, and improved success of collection and recovery efforts.
  • Decrease Churn. Can you tell the difference between a good customer who is late on payment and one that is under financial stress? How about which customers should receive the most compelling offers? FICO analytics  automatically prescribe the right treatments to achieve your business objectives.
  • Increase Lifetime Value (LTV). FICO helps you take a holistic view at the customer and account level to deliver highly personalized and connected credit decisions across the customer lifecycle.
  • Improve regulatory compliance. With increasing device prices and focus on subsidy and device-financing models, FICO brings you deep financial services expertise and management consulting that enables you to stay agile and achieve the right level of governance.
  • Improve customer engagement. Multi-channel and automated communications delivered at the right touchpoints in the customer journey can improve self-service and increase stickiness before it's time to renew.
Case Study

Globe Telecom Reduces Churn and Account Delinquency with Multi-Channel Customer Engagement

Globe Telecom is a major telecom provider in the Philippines serving some 50 million mobile subscribers, 3.5 million broadband customers and 860,000 landline customers.

Solution Ecosystems

description Acquisition, Origination & Growth

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autorenew Collections & Recovery

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monetization_on Financial Crime

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Resources

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Making Smarter Telecom Decisions Across the Organization with FICO® Strategy Director

The telecommunications industry is in a continual state of change. Providers must manage regulations and ever-changing consumer desires, and maintain a massive technology infrastructure. The pressure of managing voluntary and involuntary c...
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Telecommunications Webinar: Optimizing Customer Credit Decisions

This webinar shares strategies that can help wireless, wireline, cable and satellite firms improve their customer credit processes and decisions.

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Navigating Change and Driving Performance in Telecommunications

The telecommunications industry has grown and evolved dramatically since its inception and is facing ongoing changes to government regulations. Like most markets with explosive growth, it comes with both challenges and opportunities, as we...
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Cybersecurity for Telecom — Views from the C-Suite

Cyberattacks and data breaches are daily news. We wanted to understand how the C-suite are managing the risk, what trends they are seeing and what they plan to do next. To find out, we commissioned research and consulting firm Ovum to carr...