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The telecommunications industry has grown and evolved dramatically since its inception. Like most markets with explosive growth, it comes with both challenges and opportunities.
FICO provides a suite of telecom solutions and expertise in credit risk and beyond that enable you to drive profits in this saturated market, identify and retain valuable at-risk customers to increase customer lifetime value, and reduce churn — all while staying agile in the face of shifting consumer preferences and regulations. This approach leverages predictive analytics, dynamic rules, optimization, and personalized customer engagement all available on an execution platform that is available in your choice of cloud or on-premises deployments.
In this age of digital customer experience, customers can easily compare prices, equipment offerings, and promotions across competitors and quickly switch providers. It has never been more important to have real-time customer insights and the ability to take this knowledge and make it operational through great decisions across the customer journey.
This course is aimed at developers and rule writers. The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.
Time: 10am PST/ 12pm CST / 1 PM ET
The Government of Canada has taken significant actions to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak including financial support, loans and access to credit for small and medium businesses. The government has provided long-term stable funding to banks and mortgage lenders for continued lending to Canadian consumers and businesses, increased eligibility for student grants and broadened financial assistance across multiple sectors.
Time: 11 am UK BST
Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.
11AM PDT | 2PM EDT
Please join industry experts from T-Mobile, Comcast and Cox as we explore Collections and Churn strategies to help you weather the pandemic and beyond.
Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information — but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.
Time: 2:00 pm UK BST
On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activities on relevant customers, and a higher degree of automation when treating medium- and low-risk customers. Customers in financial stress require payment plan changes that balance affordability with risk considerations, and most importantly, are sustainable and do not break after a couple of instalments.
11 am UK BST | 12 Noon CEST
Customers are increasingly going digital. The pandemic is likely to accelerate this shift. So how can identity proofing and authentication protect your organisation and keep your customers happy and safe?
Time: 02:00 PM CEST/01:00 UK BST
Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release — innovations that improve detection, reduce false-positives and speed up case management processes.
This two-part course provides a foundation for developing a Blaze Advisor system-enabled application. Part 1 is for both Business Analysts and Developers who maintain rules in the RMA. Part 2 is for Developers who need to understand the SRL generated by the RMA. Students are introduced to rule authoring, Structured Rule Language (SRL), testing, RMA generation, lifecycle management in the RMA, and rule project deployment.
This course familiarizes attendees with optimization models and techniques, and the terminology used to describe them. Participants gain an understanding of the Xpress suite, the Mosel modeling and programming language, and Xpress Workbench. Through a series of projects illustrating applications of the LP and MIP methods, students learn to implement optimization models using Xpress Optimization Suite.
Globe Telecom is a major telecom provider in the Philippines serving some 50 million mobile subscribers, 3.5 million broadband customers and 860,000 landline customers.
The telecommunications industry is in a continual state of change. Providers must manage regulations and ever-changing consumer desires, and maintain a massive technology infrastructure. The pressure of managing voluntary and involuntary c...
This webinar shares strategies that can help wireless, wireline, cable and satellite firms improve their customer credit processes and decisions.
The telecommunications industry has grown and evolved dramatically since its inception and is facing ongoing changes to government regulations. Like most markets with explosive growth, it comes with both challenges and opportunities, as we...
Cyberattacks and data breaches are daily news. We wanted to understand how the C-suite are managing the risk, what trends they are seeing and what they plan to do next. To find out, we commissioned research and consulting firm Ovum to carr...