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Executive Brief
Based the recent Aite Report white paper commissioned by FICO, “Beyond the Call Center: Emerging Strategies for Collecting Consumer Debt,” this is one of three executive briefs that speaks to the biggest strategic trends in debt collection for large US lenders. In this Q&A, Anthony Riggio, Pre-Sales Consultant for Customer Communication Services at FICO, discusses how lenders can overcome obstacles through self-service, omni-channel communication capabilities. Learn how data and analytics provide very valuable insights into how to communicate to a customer or group of customers and the importance of developing a communication strategy that complements an overall risk level in a dynamic and effective manner.
That quote, from a collections executive at a large financial institution, perfectly encapsulates the challenge facing debt collection leaders at large. In the face of rising delinquencies and a looming change in the credit cycle, financial institutions are still much more likely to invest in analytics and technology that will generate new revenue and relationships than they are in capabilities that will drive improved debt collection.
Based the recent Aite Report white paper commissioned by FICO, “Beyond the Call Center: Emerging Strategies for Collecting Consumer Debt,” this is one of three executive briefs that speaks to the biggest strategic trends in debt collection...
Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert &...
Customers are increasingly going digital. The pandemic is likely to accelerate this shift. So how can identity proofing and authentication protect your organisation and keep your customers happy and safe? Join us for a complimentary web...