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FICO Fraud Matters Podcast - Episode 1

Views from 12 Countries on Fraud Management and Customer Experience

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FICO’s expert panel discusses 2022 Consumer Banking Survey - What Do Customers in 12 Countries Think About Fraud and Fraud Management? Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior director, portfolio marketing, at FICO.

  • Discussion about the global perceptions of fraud management and customer experience
  • What banks are getting right - and where there are opportunities to improve
  • Implications of current practices and the trends shaping the future
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