Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
The Future of Fraud Protection: From Platforms to Agentic AI
A new report from Chartis Research shines a spotlight on how fraud platforms, GenAI, agentic AI and real-time payments are driving fraud protection forward
Barclays and FICO Win Credit Award for Excellence in Fraud Prevention
Leading UK bank uses new Scam Signal solution to reduce card fraud and improve customer protection
Using SMS, RCS and WhatsApp in Omni-Channel Communications
Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels
FICO Survey Finds 90% of Canadians Value Customer Experience Over Products and Services
Customer experience plays an important role in a customer’s financial decision making, including time commitment and loyalty
Bradesco Stops Fraud with AI on FICO Platform, 1B Monthly Transactions, Double the Approval Speed
Brazilian banking giant modernizes fraud detection and digital account opening, securing real-time transaction monitoring and seamless customer onboarding
Velera Elevates Fraud Management and Cardholder Experience with FICO Platform
2025 FICO® Decision Award winner for Fraud Management recognized for transformative results across 715 financial institutions
FICO Survey: 1 in 3 Indonesian Consumers Blame Banks for Scam Losses
Rising scam incidents and low expectations for refunds highlight growing pressure on banks to act
Scam Survey: UK Consumers Lack Confidence in Real-Time Payments Security
FICO’s latest research highlights the need for financial institutions to effectively communicate security measures for wider adoption of RTP
Fujitsu and FICO Partner to Accelerate Digital Transformation in Financial Services
Financial services firms in Japan to gain enhanced decisioning and risk management capabilities through FICO solutions
The 6 "E"s of Enterprise Fraud Management
Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.
PSD3: Preparing for the Next Wave of Payments Regulation
FICO’s omni-channel Customer Communication Services can help European institutions stay ahead through tailored customer outreach
New FICO Survey: 69% of Canadian Consumers Want Banks to Protect Against Scams During Real-Time Payment Transactions
Survey showcases how banks can address consumer expectations with better fraud detection systems, real-time communications, and personalized customer experience
PSD3: Preparing for the next wave of payment regulation - German
FICO’s omni-channel Customer Communication Services help European financial institutions meet regulatory requirements with tailored customer communications
2025 State of Responsible AI in Financial Services: Unlocking Business Value at Scale
How AI and technology leaders in financial services are unlocking business value through Responsible AI.
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