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2023 Trends Report

Top five trends redefining banking today
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Why rely on guesswork when you can have certainty with optimization?

Six top-performing clients outline how they’re letting prescriptive analytics do the work

Improving Your Efficiency Ratio: 7 Financial Institutions’ Results

See how a platform approach to enterprise intelligence allowed these banks and card processors to succeed at making digital transformation highly profitable

2024 FICO Decisions Awards Now Open

Call for analytics and digital transformation champions!

Hyper-Personalization: How to Blend Fraud Management and CX

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

FICO Fraud Report 2023: From Application Fraud to the Scamdemic

FICO experts provide insight into market trends and unique research that shows fraud growth and best practices to stop it

FICO World 2023: Four Enterprise Fraud Management Takeaways

Enterprise fraud management was a big topic at FICO World 2023, and this post explores four key themes that presenters and attendees discussed at the event

Digital Debt Collection Trends in 2023 - From Culture to Strategies

Insights from a panel discussion into debt collection trends for digitization, omnichannel communications and more

Dock Stops Over USD$50m a Month in Fraud Using FICO Technology

Brazilian fintech platform enhances pay-as-you-go fraud solution and wins FICO® Decisions Award for Fraud Management

AGL Boosts Payments 40% with FICO's Personalised Digital Collections

Leading Australian essential service provider uses FICO Customer Communication Services and wins FICO® Decisions Award for Debt Management

Orchestration for Improved CX and Fraud Management

Orchestration enables enterprises to align controls, grab the best data, derive valuable insights and take the best actions to achieve specific outcomes

How to Turn UK’s Consumer Duty Compliance to Your Advantage

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge
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FICO® Customer Communication Services for Collection

More successful, less costly debt resolution

Pre-Delinquency Measures for Financially Vulnerable Customers

How well individuals respond to pre-delinquency measures often hinges on the strategies lenders use to engage with them

Top 5 Debt Collection Posts of 2022: Crisis and Opportunity

As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more

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