Like money muling, merchandise muling isn’t new, but detective Jesse Gossmann explains how this work-from-home scam has exploded during the pandemic

The trend of automation of call centres

A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

Companies worldwide are achieving their decision management, digital transformation and customer centricity KPIs thanks to “centralized decisioning.” But it needs a better name.

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

Machine learning is powerful, but beware of solutions that promote it as a magical ingredient

There is an urgent need for open banking fraud detection, even before banks have sufficient data to train supervised fraud detection models

How FICO uses global payments data to accurately prevent the next fraud event across a wide range of payment types and channels

Financial institutions should consider the introduction of machine learning and artificial intelligence (AI) to go beyond simple red-flag indicators of TBML.

In part 2 of this series, I take a deep dive into the data science that drives monotonicity and palatability, qualities that help gain trust in AI

It's time to review your expected credit loss models and impairment analysis as part of sound model management

Leading Banking-as-a-service platform in Latin America integrates FICO Falcon Platform

Toby Carlin examines a wave of Brexit scams and offers advice on how to spot, prevent, and report them

FICO UK Credit Market Report for January 2021 suggests that curtailed spending on UK cards has helped some consumers but shows an increase in accounts missing two or more payments

Looking for Your Tax Refund? So Are Fraudsters.