SWBC Leverages FICO Customer Communications Services to Deliver More Successful Debt Resolutions
With FICO, leading financial services company can more easily connect with borrowers in customizable, action-oriented interactions
How financial services leaders are using enterprise intelligence to optimise efficiency ratios
This article from the Journal of Digital Banking shares nine ways to measure success in digital transformation and how seven leading banks realised improvements along these measures with a platform approach to decision management.
FICO UK Credit Market Report November 2020 New Data Raises Concerns About Post-Christmas Payments as Consumers Raise Card Spending
November 2020 data on UK credit cards reveals consumer spending almost the same as 2019 whilst missed payments creep up
FICO Data: UK Consumers Struggled to Reach Lenders About Payment Problems in Pandemic
New FICO research reveals that 1 in 10 UK borrowers found it hard to get assistance during the first phase of the pandemic; financial service providers need to be better equipped to offer support as extension of payment holidays come into force this week
GI Geldinstitute: Digital Collections Trends - German
Roundtable discussion of digital collections trends in Germany
FICO Announces New Virtual Event, “Taking Control: Digital Transformation in the New Normal”
Virtual, interactive sessions share insights and recommendations for taking control of the “new normal” to create conditions to thrive and grow
Dock Stops Over USD$32m a Month in Fraud Using FICO Technology
Dock has partnered with FICO to provide its clients with a pay-as-you-go solution for fraud prevention to protect their operations and take the user experience to the next level.
Cox Communications: Hyper-personalized & humanized digital transactions drive self service increase 2023
Increasing customer self-service payments, while reducing costs and call center transactions that saves millions every year is impressive by any standard.
Getting it right: The three keys to maximizing digital collections 2023
When combined, these three elements allow organizations to quickly learn from new strategies in order to attain continual improvement.
Customer-centric decisioning should be at the center of your collections strategy — especially now 2023
What does it mean to do customer-centric decisioning?
A fresh perspective: Collections and recovery in the digital age 2023
No matter what stage of the collections lifecycle your customer falls in, there are some fundamentals that must be part of your collections solution.
FICO Leads Juniper Competitor Leaderboard for Financial Crime Prevention
This report by analysts Juniper shows how FICO is taking an innovative approach to enterprise management of fraud and financial crime that puts them ahead of their competitors
Collections Strategies In A COVID-19 Shaped World
FICO expert explores applicable learnings from 2008 financial crash
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