Merchant Monitoring

Merchant Monitoring

Get intelligent, scalable account monitoring and resolution.

SOLUTION DETAILS

Use FICO® Merchant Monitoring Solution to:

  • Detect anomalies — such as ticket size, transaction time, location and more — in merchant transactions across all verticals and category codes.
  • Route high-priority cases to live agents automatically for investigation and intervention.
  • Resolve low-priority cases automatically with intelligent self-service capabilities.

With FICO’s solution, your organization can:

  • Reduce risk in your merchant portfolio by quickly and accurately identifying warning signs, then intervene early to reduce losses.
  • Increase efficiency by focusing experienced live agents on high-priority cases, while handling other cases with automated self-service communication channels.
  • Boost merchant satisfaction by reducing false positives and proactively alerting merchants when potential business disruptions arise.

‌  Intelligent, automated merchant transaction monitoring that accurately identifies high-risk cases in batch and real time.

‌  Intuitive case management that streamlines employee risk reviews and interventions.

‌  Digital customer communication that drives self-service account resolution and improves merchant satisfaction.

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