Merchant Monitoring

Use FICO^® Merchant Monitoring Solution to:

• Detect anomalies — such as ticket size, transaction time, location and more — in merchant transactions across all verticals and category codes.
• Route high-priority cases to live agents automatically for investigation and intervention.
• Resolve low-priority cases automatically with intelligent self-service capabilities.

With FICO’s solution, your organization can:

• Reduce risk in your merchant portfolio by quickly and accurately identifying warning signs, then intervene early to reduce losses.
• Increase efficiency by focusing experienced live agents on high-priority cases, while handling other cases with automated self-service communication channels.
• Boost merchant satisfaction by reducing false positives and proactively alerting merchants when potential business disruptions arise.