Truist (formerly SunTrust) transforms origination processes and improves customer experience.
Client: Truist leading lender in the southeastern US with 1,300 branches .
Challenge: Truist needed to improve its business lending process for both the bank and its customers in order to remain competitive.
Solution: FICO® Origination Manager and FICO® Customer Communication Services.
Results: Truist customers have a user-friendly, efficient process throughout the loan application; the bank responds quickly due to improved workflow and automation; and new account bookings have increased 50%.
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