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FICO 2023 Scams Impact Survey

Exploring the consumer impact of real-time payments and authorized user/authorized push payment (APP) around the world.

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White Paper

In January 2023, FICO conducted a survey of more than 14,000 consumers around the globe to determine perceptions and impacts of scams. This whitepaper explores how people are using real-time payments (RTP) and the relationship between RTP and scams. We also explore how customers think banks could better protect them from scams, who they think is liable if they make a scam payment, and how banks can address these issues with analytics, artificial intelligence (AI), and workflow automation. Download this whitepaper to learn: 

  • How customers are using RTP today, and what their plans are for the next 12-18 months
  • The breadth and financial impacts of scams across the world
  • Who customers feel is liable when they send a payment to a scammer
  • What customers will do when they are dissatisfied with a banks response to APP fraud
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