Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
FICO Hackathon: Building Real-World Solutions Fast
Global partners used FICO Platform to prototype real-world solutions in weeks showcasing standout projects at FICO World 2025
Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
Canada Bankcard Industry Benchmarking Trends: Q2 2025
Credit card insights uncover developing financial pressures affecting many Canadians
FICO Recognized as a Leader in 2025 AI Decisioning Platforms Report by Independent Research Firm
FICO® Platform received the highest score in current offering among 15 AI Decisioning Platform providers evaluated
Using SMS, RCS and WhatsApp in Omni-Channel Communications
Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels
Octane Earns a 2025 FICO Decision Award; Responsibly Expands Credit Access with FICO Auto Score 10
Fintech company uses FICO® Auto Score 10 to help grow originations by 36% and responsibly expand credit access in the recreational market, including Powersports, RV, and Outdoor Power Equipment
FICO Survey Finds 90% of Canadians Value Customer Experience Over Products and Services
Customer experience plays an important role in a customer’s financial decision making, including time commitment and loyalty
Automated Collections Strategy for Telecommunications
Transform Telco Collections through Automation Strategies for Improved Performance and Customer Relations
North American Financial Services Company
Empowering collection success through personalized, omni-channel engagement.
Canada Bankcard Industry Benchmarking Trends: Q1 2025
Credit card data reveals many Canadians are struggling to pay off their monthly balances
Fujitsu and FICO Partner to Accelerate Digital Transformation in Financial Services
Financial services firms in Japan to gain enhanced decisioning and risk management capabilities through FICO solutions
Octane Grows Lending by 36% with FICO Auto Score 10
Using FICO® Auto Score 10, Octane responsibly expands credit access and grows recreational financing by 36%.
The Impact of Regulation on Collections and Customer Care
This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment
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