Using SMS, RCS and WhatsApp in Omni-Channel Communications
Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels
FICO Survey Finds 90% of Canadians Value Customer Experience Over Products and Services
Customer experience plays an important role in a customer’s financial decision making, including time commitment and loyalty
Bradesco Stops Fraud with AI on FICO Platform, 1B Monthly Transactions, Double the Approval Speed
Brazilian banking giant modernizes fraud detection and digital account opening, securing real-time transaction monitoring and seamless customer onboarding
Velera Elevates Fraud Management and Cardholder Experience with FICO Platform
2025 FICO® Decision Award winner for Fraud Management recognized for transformative results across 715 financial institutions
North American Financial Services Company
Empowering collection success through personalized, omni-channel engagement.
FICO Survey: 1 in 3 Indonesian Consumers Blame Banks for Scam Losses
Rising scam incidents and low expectations for refunds highlight growing pressure on banks to act
Canada Bankcard Industry Benchmarking Trends: Q1 2025
Credit card data reveals many Canadians are struggling to pay off their monthly balances
Scam Survey: UK Consumers Lack Confidence in Real-Time Payments Security
FICO’s latest research highlights the need for financial institutions to effectively communicate security measures for wider adoption of RTP
Fujitsu and FICO Partner to Accelerate Digital Transformation in Financial Services
Financial services firms in Japan to gain enhanced decisioning and risk management capabilities through FICO solutions
The 6 "E"s of Enterprise Fraud Management
Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.
The Impact of Regulation on Collections and Customer Care
This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment
Modernize your collections strategy with an AI-powered, customer-centric strategy
Reduce risk, boost outcomes, and build lasting customer relationships with AI-powered segmentation, personalization, and omni-channel engagement.
PSD3: Preparing for the Next Wave of Payments Regulation
FICO’s omni-channel Customer Communication Services can help European institutions stay ahead through tailored customer outreach
Collection Strategies: Best Practices for the Digital Age
Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships
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