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Hyper-Personalization: How to Blend Fraud Management and CX
Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences
Card Skimming and Other Fraud Types Continue to Grow - US Data
Debit card skimming continues to grow in the U.S. - albeit slower than last year - while other fraud like scams and first party fraud impact consumers and banks alike
Hyper-Personalization for Payments and Fraud Protection
With looming regulatory changes and shifting customer expectations, banks need to give hyper-personalized experiences to customers to help stop scam payments
Why Banks Need Context and Orchestration to Fight Against Fraud
A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives
FICO Fraud Report 2023: From Application Fraud to the Scamdemic
FICO experts provide insight into market trends and unique research that shows fraud growth and best practices to stop it
FICO World 2023: Four Enterprise Fraud Management Takeaways
Enterprise fraud management was a big topic at FICO World 2023, and this post explores four key themes that presenters and attendees discussed at the event
Is Hyper-Personalization a Game Changer for Fraud Management?
Done right, hyper-personalization is the key to some major challenges faced by fraud departments, transforming customer experience and fraud controls
FICO World 2023 - Agenda Focuses on 3 Key Fraud Strategies
FICO’s annual conference is the place to learn more about making decisions at scale – not least for those fighting fraud
Defending Your Fully Digital Wallet Against Fraud
Moving to a primarily digital wallet doesn’t mean sacrificing fraud protection – in fact, it means stepping up protection against scams
US Card Skimming Grew Nearly 5x in 2022, New FICO Data Shows
Debit card skimming grew at the unprecedented rate of 368% from 2021 to 2022, but there are steps banks and consumers can take to combat compromised cards
Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti
The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
Top 5 Fraud Posts for 2022: Scams, Contactless and Money Mules
In a year that saw the word "scamdemic" coined, scams such as authorised push payment fraud were top of mind, along with various other fraud schemes
Assessing Digital Identity — You Need to Ask “Who?” AND “Why?”
As customer interactions go completely online, digital identity verification and authentication help — but sophisticated authentication can’t stop all types of fraud
Is Bust-Out Fraud Hiding as Bad Debt on Your Balance Sheet?
Bust-out fraud is a type of fraud that often masquerades as bad debt - but it can never be collected, because the account owner has no intention to pay
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