Digital transformation yields dividends in challenging year

Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position

The trend of automation of call centres

A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

Leading global digital driver risk management company helps decrease speeding events by 71% and distraction events by 39%

Data can be a strategic asset to help you produce real time insights that will generate long-term business value, and support customer needs.

New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them

The 5 ways we have seen FICO Resilience Index misapplied and how to avoid these common pitfalls in order to accelerate successful adoption

As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers

Five collections curveballs we saw the pandemic throw at the industry.

A new survey shows how many debt collectors are missing the mark in their contact strategies

Pandemic impact on FICO Scores and the introduction of the FICO Resilience Index

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities