Six Critical Innovations Transforming Digital Customer Engagement
AI-powered communication solutions are redefining how enterprises connect with customers at scale
Omnichannel Communications Help Banks Serve the Neurodivergent
For neurodivergent people struggling with debt, such as those with ADHD or autism, an omnichannel approach helps them meet payment deadlines and keep debt under control
How to Improve Collection Decision Strategies with Analytics
Predictive analytics, optimization and omni-channel communications can transform collections strategy efficiency and performance
FICO named a Leader in the 2026 Gartner® Magic Quadrant™ for Decision Intelligence Platforms
Recognized for Completeness of Vision and Ability to Execute
FICO recognized in the 2026 Gartner® Critical Capabilities for Decision Intelligence Platforms
Recognized across all four Critical Capabilities Use Cases
FICO UK Credit Card Market Report: August 2025
Percentage of total balance paid drops, leaving average active balances at the highest level despite lower spending year-on-year
BNPL Success: How FICO Platform Addresses 5 Key Challenges
Risk management is a critical issue for Buy Now, Pay Later (BNPL) lending - discover how FICO Platform promotes growth and responsible lending
How to Build a Winning Customer Communication Strategy to Reduce Fraud and Improve Debt Resolution
Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy
FICO Survey: Only 1 in 10 APAC Bank Leaders Say Their Bank Is Highly Advanced in Hyper-Personalization
Poll reveals banks struggling to achieve ‘segment of one’ customer experiences
FICO UK Credit Card Market Report: July 2025
Year-on-year fall in payments leads to rising active balances
Meet Our 2026 FICO Decision Awards Judges
Top executives and analysts will evaluate how FICO customers are using AI and decisioning technology to drive measurable business outcomes
UK Cards: Signs of Risk in Rising Balances
FICO’s data on UK credit cards for July 2025 shows a YOY growth in balances and delinquent balances
FICO UK Credit Card Market Report: June 2025
Summer spending and continued financial pressures push up credit card balances
Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
FICO UK Credit Card Market Report: May 2025
Consumers put the brake on credit card spending, but balances continue to track upwards
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