Debt Collection and COVID-19: Assessing Affordability
Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability
Fraud and Financial Crime Convergence: It’s Really Here!
Four key challenges are driving financial institutions to bring fraud and financial crime management together
Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Top 5 Fraud Manager Considerations During COVID-19
Being nimble and awake to the rapid changes occurring to bank fraud will be essential.
How Is COVID-19 Impacting IFRS 9?
Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries
Debt Collection and COVID-19: Why a Vision Matters
Taking a forward-looking approach to debt management can help us manage the current crisis
The 2500-Year-Old, $900 Billion Lesson Haunting Digital Transformation
Despite spending more than a trillion dollars, 70% of corporate Digital Transformation projects are coming up short
How COVID-19 Consumer Spend Is Changing Risk Decisions
Transaction Data Changes Inform New Credit Decisions in Australia and New Zealand
How to Make Branch Collections Work in the Crisis – Don’t Dial Manually!
If you're pursuing branch collections, use your branch staff as wisely as you use your core collection team - and that means automation
Artificial Intelligence: Make it Ethical, Explainable, and Efficient
In a series on TechTarget's IoT Agenda, I discuss the 3 E's of artificial intelligence: ethical, explainable, and efficient.
Identity Verification for Telcos: Are Selfies Enough?
In today's fully digital environment, it's more important than ever to improve identity verification and validation processes for customer onboarding and management
The Ballad of the Small Banker: An SBA Lender’s Experience with PPP Loans
How a Community Bank Served Small Businesses and the Manual Process Prevailed
Education Optimization: ACT Delivers Millions of Individualized College Exams in Record Time
ACT has reduced the time required to assemble test forms from 2-4 weeks to 2 days
It’s OK, Boomer: Pondering P2P Payments and How to Fight Fraud
In a world where even "old" Boomers are making P2P payments, how can consumers protect themselves from fraud, and what are banks doing to protect their customers?
Uniper Expands Business Horizons with Enterprise-Level FICO Optimization
A leading international energy company is developing new cloud capabilities and business opportunities with FICO® Xpress Optimization
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