The Impact of Regulation on Collections and Customer Care
This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment
Modernize your collections strategy with an AI-powered, customer-centric strategy
Reduce risk, boost outcomes, and build lasting customer relationships with AI-powered segmentation, personalization, and omni-channel engagement.
Collection Strategies: Best Practices for the Digital Age
Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships
FICO UK Credit Card Market Report: November/December 2024
Spending and credit card balances reached the highest averages since FICO records began in 2006
UK Cards Data Shows Rise in Delinquencies, First-Party Fraud Risk
In data on UK credit cards, FICO sees a rise in customers missing three payments, and signs of growing first-party fraud
2025 State of Responsible AI in Financial Services: Unlocking Business Value at Scale
How AI and technology leaders in financial services are unlocking business value through Responsible AI.
FICO UK Credit Card Market Report: October 2024
Payments to balance unexpectedly increase – albeit marginally - as spend and balances fall in typical seasonal patterns
Critical steps to improving personalization at speed and scale - Portuguese
Highlighting boardrooms’ collective blind spots
Critical steps to improving personalization at speed and scale - Spanish
Highlighting boardrooms’ collective blind spots
How Vitality Fuels Customer Engagement & Loyalty
Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth
2024 Bank Customer Experience Survey: Asia Pacific
Insights into APAC customer behaviors, preferences, and experiences with banks
Decision Modeler Product Sheet
Decision Modeler accelerates and automates Intelligent Decisioning strategies with explainable AI for faster time to market.
It's Time to Rethink Credit Strategies in South Africa
Lenders can unlock a competitive advantage with enhanced credit line optimization in digital onboarding, as well as optimization in customer management and debt collection
3 Ways Conversational AI Aids Collections & Customer Support
The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits
How Did the Pandemic Affect UK Consumers’ Card Payments?
FICO data reveals that the positive payment behaviour from the pandemic is still persisting
Take the next step
Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.