Digital-First Originations: Why Friction Counts in Small Amounts
In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages
Meet Marta Czerep, a FICO Data Scientist in the DataIQ 100
“Marta epitomises everything that the DataIQ 100 list is about — a smart, data-literate, committed, international practitioner who is putting her skills to work for the benefits of clients and their customers."
FICO Consumer Digital Banking Survey 2021 – Top Five Takeaways
Survey results from 14,000 people in 14 countries, show how they want to open accounts and what they think about identity proofing and biometric security
Biometric Security Crucial for Fraud Protection and CX
Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy
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