FICO Customer Communications
Helping you to reach out to the right customers, at the right time, and in the right channel to help them solve problems automatically.
Pre-Delinquency Measures for Financially Vulnerable Customers
How well individuals respond to pre-delinquency measures often hinges on the strategies lenders use to engage with them
Top 5 Debt Collection Posts of 2022: Crisis and Opportunity
As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more
New Frontiers in the Collections Industry
Unlocking the potential of omni-channel communications
Agile Collections Strategies Can Protect Loyalty in Tough Times
As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?
Digital Collections: 7 Things That Can Make You More Successful
Digital collections isn't a new concept, but it has taken on additional relevance in the current economic environment. Here are some tips for success.
Top 3 Actions for Delinquency Management Alleviating Inflation Concerns
What prudent and responsible actions can we diligently deploy to face the potential fallout of inflation?
PSECU builds member loyalty and engagement
With omnichannel communications across the full customer lifecycle
Best Practices for Strategy Design in Collections
Using Data, Tools and Analytic Techniques to Ensure Effective Collection Strategies
FICO® Customer Management Tools
The benefits of actively using FICO Customer Management tools and steps to achieving maximum value
Debt Collection: Have We Learned the Lessons of the Last Crises?
While the current series of economic shocks may seem "unprecedented", there are clear lessons from past crises that should shape our collections strategies today
Meet Our 2023 FICO Decisions Awards Judges
Panel of 8 global experts to review outstanding results with AI, machine learning and digital transformation
Even in a Crisis, the Best Collections Strategy Is to Avoid Collections
With as much as 50% of consumers experiencing financial difficulty soon, it's time to review your early and pre-collections strategy and processes
2023 FICO Decisions Awards Now Open
Call for analytics and digital transformation champions!
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