Despite Rapid Adoption of Digital Channels, Customer Trust Lags
FICO global survey finds customers want better fraud protection and more security from their digital banking channels
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Sarah Rutherford
Sarah Rutherford manages solutions marketing for FICO's fraud, cybercrime and compliance business. Sarah is on a mission to help organizations understand more about the fraud and financial crime challenges they face and introduce them to better ways to fight the bad guys. Having worked as a marketing professional in the IT sector for almost 20 years, Sarah joined FICO following six years at Experian. An enthusiastic blogger, Sarah has blogged about subjects as diverse as identity management, fraud and cybersecurity, payments, women in the workplace and motivational sayings that are irritating!
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Biometric Security Crucial for Fraud Protection and CX
Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy
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Top 5 Surprises from FICO’s Fraud and Digital Banking Survey
Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims
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First-Party Fraud Must Be Stopped Across the Customer Lifecycle
Financial institutions face first-party risks “inside the wire” - 14% of customers worldwide think it is normal to exaggerate income on a mortgage application
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What Is Account Takeover Fraud?
Financial services organizations need and want to protect their customers’ accounts from unauthorized use, including account takeover fraud
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Proactive Customer Communication for Fraud Prevention
Expectations for customer communication are evolving and banks that don’t measure up to needs (including fraud prevention) may find high churn rates.
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How Can Banks Stop Authorised Push Payment Fraud?
With regulation proposed to see more victims of authorised push payment fraud (APP fraud) scams refunded, banks must focus on prevention
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Fraud Scams Skyrocket, But People Worry More About Pickpockets
Global consumers are less concerned around being tricked into sending payments to a fraudster, even lower than their stated concerns about being pickpocketed.
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Fraud: What Is the Contingent Reimbursement Model?
The Contingent Reimbursement Model is designed to reimburse victims of authorized push payment (APP) fraud - so why is it being challenged?
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FICO Survey: US Consumers’ Payment Verification Methods Linked to Fraud
As digital banking becomes the standard, financial institutions face a delicate balancing act with payment verification fraud management.
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What Is Authorised Push Payment Fraud?
The advent of real-time payment schemes, such as Faster Payments in the UK, has made push payments more attractive to criminals because they can quickly take the money and run
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Scams Alert: We Can All Fall Victim to Social Engineering and Fraud
International Fraud Awareness Week starts now, but most of us still think we can’t be tricked - but I was
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