Despite Rapid Adoption of Digital Channels, Customer Trust Lags
FICO global survey finds customers want better fraud protection and more security from their digital banking channels
Learn moreFICO global survey finds customers want better fraud protection and more security from their digital banking channels
Learn moreBecause customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy
Learn moreOur survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims
Learn moreFinancial institutions face first-party risks “inside the wire” - 14% of customers worldwide think it is normal to exaggerate income on a mortgage application
Learn moreFinancial services organizations need and want to protect their customers’ accounts from unauthorized use, including account takeover fraud
Learn moreExpectations for customer communication are evolving and banks that don’t measure up to needs (including fraud prevention) may find high churn rates.
Learn moreWith regulation proposed to see more victims of authorised push payment fraud (APP fraud) scams refunded, banks must focus on prevention
Learn moreGlobal consumers are less concerned around being tricked into sending payments to a fraudster, even lower than their stated concerns about being pickpocketed.
Learn moreThe Contingent Reimbursement Model is designed to reimburse victims of authorized push payment (APP) fraud - so why is it being challenged?
Learn moreAs digital banking becomes the standard, financial institutions face a delicate balancing act with payment verification fraud management.
Learn moreThe advent of real-time payment schemes, such as Faster Payments in the UK, has made push payments more attractive to criminals because they can quickly take the money and run
Learn moreInternational Fraud Awareness Week starts now, but most of us still think we can’t be tricked - but I was
Learn moreConnect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.