Claims Automation for Health Plans: Transformation with a Small “t”
By focusing on transformation with a small “t” that addresses measurable performance gaps, health plans and administrators can use claims automation to control costs and risk
UK Card Spend Reaches Highest Level Since at Least 2006
FICO data shows that inflation and Christmas consumer spending saw a sharp rise in December, while more UK customers missed a payment
Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti
The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
Six Steps to Growth in a Global Economic Squeeze
Learn how banks and other financial institutions can use personalization to drive growth in spite of global economic uncertainty
UK Credit Cards: More Consumers Missing Second, Third Payments
FICO's monthly report on UK credit cards shows some financial resilience on the part of consumers, but a trend toward payment slippage
Large Global Bank
Global bank improves trade-offs between growth and margin with consistent modeling, methods, and user experience
Risk and Lending Predictions 2023: Hyper-Personalisation and More
Hyper-personalizing customer treatments, understanding borrowers' financial resilience and scenario simulation and testing will all be priorities for financial services
Top 5 Decision Management Posts of 2022: AI and Digital Jane
From diversity in AI to the film Highlander to transformative banking experiences, these decision management topics pointed the way to the future
FCA’s Consumer Duty Mandates Sharper Use of Technology
Managing UK customers to better outcomes under the FCA’s Consumer Duty will require a true platform for understanding and action
Agile Collections Strategies Can Protect Loyalty in Tough Times
As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?
FICO® Customer Management Tools
The benefits of actively using FICO Customer Management tools and steps to achieving maximum value
Customer Management
Your customers’ needs can shift in an instant. Monitor changes and develop real-time 360-degree customer views of account performance with FICO’s advanced customer management technology.
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