Aviation analytics group uses FICO Optimization to assist Sweden's second-largest hospital

Achieving true customer centricity and digital transformation is much more likely when you’ve learned how to gather, and then connect, all the digital clues

Nearly four out of five respondents from UK banks said that working from home had a high or major impact on the effectiveness of their financial crime prevention

Like money muling, merchandise muling isn’t new, but detective Jesse Gossmann explains how this work-from-home scam has exploded during the pandemic

The trend of automation of call centres

A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming

Companies worldwide are achieving their decision management, digital transformation and customer centricity KPIs thanks to “centralized decisioning.” But it needs a better name.

The mobile money revolution started in Africa with Vodafone and M-Pesa is picking up momentum

FICO research highlights challenges for fraud and financial crime teams amidst pandemic.

One of the largest direct-selling companies in the world, has used the FICO® Platform to improve its credit-granting in Brazil

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

Machine learning is powerful, but beware of solutions that promote it as a magical ingredient

There is an urgent need for open banking fraud detection, even before banks have sufficient data to train supervised fraud detection models

Multiple types of data can be fed into banking systems to make better decisions - but can your system handle it?