Debt Collection and Debt Resolution in 2022
As we enter the third year of the global pandemic, what are the challenges facing debt collection and debt resolution professionals?
Enterprise Fraud Management: Latest Trends and Technology
Sidhartha Dash of Chartis Research joins me for a video conversation on enterprise fraud management challenges, from technology convergence to explainability
11 Commandments of Digital Banking: The Customer Journey
Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience
UK Card Spend Hits Over Two-Year High
FICO Credit Report shows higher UK card spend in November, but also consumers reducing card payments
Conducting Experiments in Credit Management: 4 Best Practices
Experiments in credit management can lead to great gains in profitability and other metrics - here are four guiding principles to boost your success
5 Keys to Winning the Multi-Billion-Dollar CX Wars
Successful, cost-effective delivery of digital projects in banking hinges on five key steps
Public Policy Predictions 2022: What's Coming for Financial Services
From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy
The Role of AI Model Governance
In conversation with Scott Zoldi, FICO's Chief Analytics Officer.
Lending Predictions 2022: From BNPL to ESG (and More)
In an environment where the way we work, travel, meet and shop is changing, the world of credit is adapting quickly, driven by competitive, regulatory and customer pressures
European Fraud Predictions 2022: Vaccine Scams to Deep Fakes
Another year of pandemic-related upheaval will bring new European fraud scams and financial crime challenges
Report: 2022 Trends for Financial Services
Financial institutions are preparing for 2022 by pivoting their focus towards digital transformation initiatives that add real value for their customers – and their bottom line
AI Predictions 2022: The Great Humbling of AI
I predict that Auditable AI and Humble AI will become widely used in 2022, as essential parts of Responsible AI
2022 Fraud Predictions: Fraudsters Will Join Billionaires in Space
I predict that fraudsters will be so dialed in to our mobile lifestyles they will ply their trade in more ways and places than ever — including space
Why Customer-Centric Debt Collection Is Critical - Video
In this presentation from the Collections and Vulnerability conference, Bruce Curry lays out the case for customer-centric debt collection and its impact on a firm's performance
Digital Account Opening in Finance: What Consumers Want
Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries
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