When Is a Real-Time Payment Not a Real-Time Payment?
Is the difference between real-time payments schemes and other fast payments mechanisms sufficiently understood?
Customer Management Trends: Hyper-Personalization, Trust, & More
These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023
To Stop Scams, It’s Time to Add Sensible Friction to Easy Money
The convenience and speed of real-time payments makes it easy for fraudsters to scam individuals. It’s time to consider sensible friction in the process.
Orchestration for Improved CX and Fraud Management
Orchestration enables enterprises to align controls, grab the best data, derive valuable insights and take the best actions to achieve specific outcomes
UK Cards Data: Cardholders Spent More in February, But Paid Less
New FICO data demonstrates cost-of-living pressures across spend and missed payments as UK consumers battle to manage finances
FICO World 2023 - Agenda Focuses on 3 Key Fraud Strategies
FICO’s annual conference is the place to learn more about making decisions at scale – not least for those fighting fraud
5 Scam Protections Customers Want from Their Bank
Learn the top five ways customers expect banks to improve their defenses against authorized push payment fraud and scams
How to Turn UK’s Consumer Duty Compliance to Your Advantage
With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge
Survey: Do Customers Think Banks Are Fair to Scam Victims?
Banks face challenges when it comes to balancing the ease and convenience of real-time payments with prevention for authorized push payment fraud and scams
Real-Time Payments Survey Reveals Growth in Usage - and Scams
Real-time payments are a growing global phenomenon, but the shifting payments landscape is also giving fraudsters new attack vectors
UK Credit Cards: Are "Established" Accounts in Trouble?
FICO data reveals worrying trends developing amongst established credit card users as missed payments rise
Hyper-Personalization Survey Highlights Boardrooms' Blind Spots
New study from Forrester shows the value of hyper-personalization and the gaps businesses face today
Defending Your Fully Digital Wallet Against Fraud
Moving to a primarily digital wallet doesn’t mean sacrificing fraud protection – in fact, it means stepping up protection against scams
UK Cards Data: Increase in Cardholders Missing Two Payments
Many UK credit cardholders who missed one payment in December continued to struggle with their debts in the new year, with a marked increased in two missed payments
Claims Automation for Health Plans: Transformation with a Small “t”
By focusing on transformation with a small “t” that addresses measurable performance gaps, health plans and administrators can use claims automation to control costs and risk
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