FICO data shows that inflation and Christmas consumer spending saw a sharp rise in December, while more UK customers missed a payment

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Learn how banks and other financial institutions can use personalization to drive growth in spite of global economic uncertainty

As the PSR’s response to authorized push payment fraud moves towards becoming law, what will the results be? Will there be unintended consequences? And what can banks do?

FICO's monthly report on UK credit cards shows some financial resilience on the part of consumers, but a trend toward payment slippage

Hyper-personalizing customer treatments, understanding borrowers' financial resilience and scenario simulation and testing will all be priorities for financial services

In a year that saw the word "scamdemic" coined, scams such as authorised push payment fraud were top of mind, along with various other fraud schemes

From diversity in AI to the film Highlander to transformative banking experiences, these decision management topics pointed the way to the future

Managing UK customers to better outcomes under the FCA’s Consumer Duty will require a true platform for understanding and action

As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?

New digital payments channels and methods will grow next year, giving new opportunities for fraudsters and scammers

As customer interactions go completely online, digital identity verification and authentication help — but sophisticated authentication can’t stop all types of fraud

Credit & Collections Technology Awards recognize our scams model with the award for Machine Learning - here's why