Getting the Most Out of Early Collections with Decision Optimization
Česká Spořitelna has been successfully using decision optimization across multiple decision areas for many years.
Proving the Value of Optimal Decisions
Critical steps to making an informed business case
FICO Opens Up the Complex World of Optimization to Business Analysts
With the right methodology, training, and support, more business analysts are running optimization projects
From ordinary to optimized: Agility, performance, and customer satisfaction in collections
How the best collection operations view their purpose, determine what actions to take, communicate and interact with consumers, and evaluate their performance.
How to Turn UK’s Consumer Duty Compliance to Your Advantage
With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge
Omni-Channel Communications
5 Ways to Help your Financial Institutions Increase Their Collection Effectiveness
Why Compassion in Collections Won't End After COVID
FICO, Temenos and NASA Federal Credit Union discuss COVID's impact on collections
FICO Customer Communications
Helping you to reach out to the right customers, at the right time, and in the right channel to help them solve problems automatically.
Pre-Delinquency Measures for Financially Vulnerable Customers
How well individuals respond to pre-delinquency measures often hinges on the strategies lenders use to engage with them
Top 5 Debt Collection Posts of 2022: Crisis and Opportunity
As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more
New Frontiers in the Collections Industry
Unlocking the potential of omni-channel communications
Agile Collections Strategies Can Protect Loyalty in Tough Times
As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?
Digital Collections: 7 Things That Can Make You More Successful
Digital collections isn't a new concept, but it has taken on additional relevance in the current economic environment. Here are some tips for success.
Top 3 Actions for Delinquency Management Alleviating Inflation Concerns
What prudent and responsible actions can we diligently deploy to face the potential fallout of inflation?
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