Agile Collections Strategies Can Protect Loyalty in Tough Times
As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?
Digital Collections: 7 Things That Can Make You More Successful
Digital collections isn't a new concept, but it has taken on additional relevance in the current economic environment. Here are some tips for success.
Top 3 Actions for Delinquency Management Alleviating Inflation Concerns
What prudent and responsible actions can we diligently deploy to face the potential fallout of inflation?
PSECU builds member loyalty and engagement
With omnichannel communications across the full customer lifecycle
Best Practices for Strategy Design in Collections
Using Data, Tools and Analytic Techniques to Ensure Effective Collection Strategies
Debt Collection: Have We Learned the Lessons of the Last Crises?
While the current series of economic shocks may seem "unprecedented", there are clear lessons from past crises that should shape our collections strategies today
Meet Our 2023 FICO Decisions Awards Judges
Panel of 8 global experts to review outstanding results with AI, machine learning and digital transformation
Even in a Crisis, the Best Collections Strategy Is to Avoid Collections
With as much as 50% of consumers experiencing financial difficulty soon, it's time to review your early and pre-collections strategy and processes
2023 FICO Decisions Awards Now Open
Call for analytics and digital transformation champions!
Meeting Debt Collection Challenges Amid a Squeeze on Income
In order to deal with the rising cost of living and other challenges, anyone managing collections portfolios and effective debt recovery strategies needs these capabilities
9 Steps to Improve Contact Data Quality in Debt Collection
Contact data quality in debt collection can make or break your success — here are best practices for improving it
Why Customer-Centric Debt Collection Is Critical - Video
In this presentation from the Collections and Vulnerability conference, Bruce Curry lays out the case for customer-centric debt collection and its impact on a firm's performance
Digital-First Collections Doesn't Mean Dropping the Dialler
Automated dial-direct calls to late-paying customers continue to help recover around 5% of delinquent accounts
ESG Goals: Hoist Finance Makes Debt Resolution Greener
As Hoist Finance shows, best practices in decision management – automation, digitization, centralization – also result in greener decisions
What are MVD’s and Why Do They Matter?
Most Valuable Disciplines (MVD) are driving excellence in Debt Collection and Recovery, particularly over periods of ambiguity.
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