Customer Management Trends: Hyper-Personalization, Trust, & More
These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023
FICO Opens Up the Complex World of Optimization to Business Analysts
With the right methodology, training, and support, more business analysts are running optimization projects
From ordinary to optimized: Agility, performance, and customer satisfaction in collections
How the best collection operations view their purpose, determine what actions to take, communicate and interact with consumers, and evaluate their performance.
UK Cards Data: Cardholders Spent More in February, But Paid Less
New FICO data demonstrates cost-of-living pressures across spend and missed payments as UK consumers battle to manage finances
How to Turn UK’s Consumer Duty Compliance to Your Advantage
With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge
UK Credit Cards: Are "Established" Accounts in Trouble?
FICO data reveals worrying trends developing amongst established credit card users as missed payments rise
Hyper-Personalization Survey Highlights Boardrooms' Blind Spots
New study from Forrester shows the value of hyper-personalization and the gaps businesses face today
Omni-Channel Communications
5 Ways to Help your Financial Institutions Increase Their Collection Effectiveness
Why Compassion in Collections Won't End After COVID
FICO, Temenos and NASA Federal Credit Union discuss COVID's impact on collections
FICO Customer Communications
Helping you to reach out to the right customers, at the right time, and in the right channel to help them solve problems automatically.
UK Cards Data: Increase in Cardholders Missing Two Payments
Many UK credit cardholders who missed one payment in December continued to struggle with their debts in the new year, with a marked increased in two missed payments
Claims Automation for Health Plans: Transformation with a Small “t”
By focusing on transformation with a small “t” that addresses measurable performance gaps, health plans and administrators can use claims automation to control costs and risk
UK Card Spend Reaches Highest Level Since at Least 2006
FICO data shows that inflation and Christmas consumer spending saw a sharp rise in December, while more UK customers missed a payment
Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti
The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
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