New study from Forrester shows the value of hyper-personalization and the gaps businesses face today

Many UK credit cardholders who missed one payment in December continued to struggle with their debts in the new year, with a marked increased in two missed payments

By focusing on transformation with a small “t” that addresses measurable performance gaps, health plans and administrators can use claims automation to control costs and risk

FICO data shows that inflation and Christmas consumer spending saw a sharp rise in December, while more UK customers missed a payment

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Learn how banks and other financial institutions can use personalization to drive growth in spite of global economic uncertainty

FICO's monthly report on UK credit cards shows some financial resilience on the part of consumers, but a trend toward payment slippage

Hyper-personalizing customer treatments, understanding borrowers' financial resilience and scenario simulation and testing will all be priorities for financial services

In a year that saw the word "scamdemic" coined, scams such as authorised push payment fraud were top of mind, along with various other fraud schemes

From diversity in AI to the film Highlander to transformative banking experiences, these decision management topics pointed the way to the future

Managing UK customers to better outcomes under the FCA’s Consumer Duty will require a true platform for understanding and action

As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?