“There Can Be Only One”: The Highlander Principle of Data Science
Many organizations, including data science teams, derail innovation with internal competition that fragments resources and energy.
Digital Banking: Humanizing the Customer Experience
While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels
Meet The 2022 FICO Decisions Awards Winners!
11 companies recognized for success through innovation in AI, machine learning, decision management
Top 5 Customer Development Posts of 2021
The most popular posts in our Customer Development category dealt with credit card payments, open banking, trends for financial services and small business lending
Top 5 Scores Topics of 2021
Our top FICO Scores posts explored the expansive reach of the FICO® Score suite, as well as dispelling common misconceptions surrounding FICO® Scores.
Top 5 Decision Management Posts of 2021
The 5 top posts last year dealt with digital transformation in insurance, automated originations, responsible AI, model governance and, strangely enough, movies!
9 Steps to Improve Contact Data Quality in Debt Collection
Contact data quality in debt collection can make or break your success — here are best practices for improving it
Top 5 Fraud and Financial Crime Topics of 2021
Our most popular fraud and financial crime posts explored trade-based money laundering, non-fungible tokens, buy now pay later scams, courier scams and good old credit card fraud
Debt Collection and Debt Resolution in 2022
As we enter the third year of the global pandemic, what are the challenges facing debt collection and debt resolution professionals?
Enterprise Fraud Management: Latest Trends and Technology
Sidhartha Dash of Chartis Research joins me for a video conversation on enterprise fraud management challenges, from technology convergence to explainability
11 Commandments of Digital Banking: The Customer Journey
Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience
UK Card Spend Hits Over Two-Year High
FICO Credit Report shows higher UK card spend in November, but also consumers reducing card payments
Conducting Experiments in Credit Management: 4 Best Practices
Experiments in credit management can lead to great gains in profitability and other metrics - here are four guiding principles to boost your success
5 Keys to Winning the Multi-Billion-Dollar CX Wars
Successful, cost-effective delivery of digital projects in banking hinges on five key steps
Public Policy Predictions 2022: What's Coming for Financial Services
From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy
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